Cancellation Policy
Please read this Cancellation Policy carefully before making a booking request
or using any service listed on Cretavil Marketplace.
Marketplace Platform Notice
Cretavil.com and Booking.Cretavil.com operate solely as a marketplace platform
connecting travelers with independent local businesses and service providers
throughout Crete.
All bookings, reservations, services, agreements, payments, cancellations,
modifications and communications are made directly between the customer and
the partner business providing the service.
Customer Cancellations
Cancellation terms, refund policies, payment conditions and any applicable fees
are determined exclusively by the individual partner business.
Customers are responsible for reviewing and agreeing to the cancellation policy
provided by the partner before confirming any reservation or booking.
Partner Cancellations
In the event that a partner business cancels, modifies or is unable to provide
a booked service, all responsibility remains solely with the partner business.
Any compensation, refund, replacement service or alternative arrangement must be
handled directly between the customer and the partner.
Important Disclaimer
Cretavil.com and Booking.Cretavil.com do not own, operate, manage or provide
the services listed by partner businesses.
Therefore, Cretavil.com and Booking.Cretavil.com shall not be held liable for:
- Booking cancellations
- Reservation modifications
- Refund requests
- Service disputes
- No-shows
- Partner availability issues
- Service quality disputes
- Travel interruptions
- Payment disagreements
- Customer or partner claims of any kind
Direct Resolution
Any issue related to a booking, reservation, cancellation, refund or service
must be resolved directly between the customer and the partner business involved.
By using Cretavil.com or Booking.Cretavil.com, users acknowledge and agree that
the platform acts solely as an intermediary marketplace and assumes no liability
for agreements made between customers and partners.