Please read this Cancellation Policy carefully before making a booking request or using any service listed on Cretavil Marketplace.
Cretavil.com and Booking.Cretavil.com operate solely as a marketplace platform connecting travelers with independent local businesses and service providers throughout Crete.
All bookings, reservations, services, agreements, payments, cancellations, modifications and communications are made directly between the customer and the partner business providing the service.
Cancellation terms, refund policies, payment conditions and any applicable fees are determined exclusively by the individual partner business.
Customers are responsible for reviewing and agreeing to the cancellation policy provided by the partner before confirming any reservation or booking.
In the event that a partner business cancels, modifies or is unable to provide a booked service, all responsibility remains solely with the partner business.
Any compensation, refund, replacement service or alternative arrangement must be handled directly between the customer and the partner.
Cretavil.com and Booking.Cretavil.com do not own, operate, manage or provide the services listed by partner businesses.
Therefore, Cretavil.com and Booking.Cretavil.com shall not be held liable for:
Any issue related to a booking, reservation, cancellation, refund or service must be resolved directly between the customer and the partner business involved.
By using Cretavil.com or Booking.Cretavil.com, users acknowledge and agree that the platform acts solely as an intermediary marketplace and assumes no liability for agreements made between customers and partners.